What is Frugal Engineering? How it differs from simple cost cutting?
Different Types of Complainers for an Organisation?
Complainers, basically can be put into 4 major types for an organisation perspective. Those are,
a) Passive
b) Voicers
c) Irates
d)Activists
Passive Complainers, are those customer who have some problems/ dissatisfaction with the company products but do not communicate the same to the organisations. They believe that complaining would be of no use, not be worth the time and effort. Sometimes, their personal values restrict them from complaining. But it is not a good sign for any organisation to have more number of passive complainers.
Voicers, for no hesitate to vice their opinions and definitely complains. They also feel that the consequences of complaining will be positive and will lead to some social benefits. These are loyal customers and do not spread a negative word of mouth even if they have grievances. They do not shift their loyalty and also do not even engage in complaining to the third party. Therefore, organisations should value these customers as they are indirectly giving them an opportunity to serve them.
Irates, are frustrated customers who engage in negative word of mouth withing a close groups. But they feel that their complaints can be beneficial for others especially passive complainers, and so they do not go to the third party complaining. Rather they prefer shifting to other options. They are not staunch loyalties and can switch any time to other brands.
Acitivits, are complainers having a unique combination of all the above stated types of complainers. Organisation look at them as 'terrorists'. They complain to the concerned organisations as well as they have a tendency to spread a negative word of mouth and even complain to the third party about the grievances. yet they are optimistic about positive consequence of their complaints.
The organisation has to first identify the type of the complainer and then decide upon the future course of action for dealing with the complainer.
Canon's Approach - 4C's
Canon's Approach in India market 4C's:
Customer:
Looking for Solutions rater than Functions.
Competition:
Need to lead the market, create new market or new value.
Combination of Blue ocean or Red ocean Strategies.
Context:
More and more Digitalization of products.
Regional differences in India.
Company:
Expanding Direct and Indirect sales.
Expanding into Medical Equipments/Robotics.
Focusing on Imaging. (capturing, archiving, or printing images)
Creating long-term relations with customers and channel partners.
Questions of Marketing Mix?
Questions of Marketing Mix..
What is Marketing Mix?
What do the elements of the Marketing Mix focus on?
What is the group of customers who will probably buy the product known as?
Why are the consumers who make up the target market for a product referred to as “potential” customers?
What does a successful Marketing Mix depend on?
Why are consumers at the center on Marketing Mix?
Consider the example of middle class teenagers as the target market for blue jeans. In what places besides department stores could be product is sold? What other promotion could be used?
Difference between Stock and Bonds?
How Capital is Acquired by a business house?
Why Finance is needed for Business?
Types of Group discussion?
Group discussion can be conducted mainly in 3 ways.
a) Topic Based
b) Case Based
c) Article Based.
In topic based discussions, you will be asked to discuss a knowledge based topic that may pertain to society, social trends, Politics, economics, legal, Information technology, sport or most importantly current events. Alternatively, one is said to discuss an abstract issue or an article published in newspaper.
Few Institutes for selection, ask the students to enact a role play and analyse the situations.
Evaluation Parameters of Group Discussion are.
i) Content
ii) Communication skills
iii) Group Behavior and
iv) Leadership skills.
Content refers to the quality of what you say. In a Group discussion, unless you know something about the topic, you will now be able to make a positive contribution to the topic or give direction to the efforts of the group. The content that you use is the single most important factor that determines your success in a Group Discussion.
In communication, you are evaluated on how you say what you want to say. Communication does not refer to use of flowery language. Rather, it means conveying your ideas in such a manner so as to ensure that persons whom you are addressing, clearly understand what you are telling them.
The moderator expects you to make points logically and rationally as a mature adult. Do no get carried aways by passion or don not be stubborn while trying to make a point in discussion.
You are not expected to physically lead a group by actions such as thumping the desk, shouting etc. Such actions should be avoided. Leadership, in the content of a Group Discussion, means showing direction to the group when it is running out of points to speak on or when it is straying from the given topic.