Dear (Name of Customer Service Representative):
On (Date) I ordered a (Type of Product) from your company. I received the product today, and was extremely disappointed to find that it was (Damaged/Defective). (Describe the Damage/Defective.)
In accordance with your guarantee, I am returning the item. I look forward to receiving a replacement (type of product) within (number) (days/weeks).
Thank you for your prompt attention.
Sincerely,
(Your Name and Details)
