'Can you tell me more about how you get the best out of your team?'

'I believe that people work best when they're given responsibility.  For example, we had a problem meeting sales targets in the [company name] area.  Rather than just harassing the team to get better results, I put it to them as a group problem and asked them to come up with a workable solution.  After a couple of brainstorming sessions, they came up with a member-get-a-member scheme based on the upcoming festival.  They were responsible for implementing it while I saw they had the back-up needed from Head Office.  Sales increased by 40percent over the festival, and subsequently steadied to 22percent, well within target.'