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Letter to Company: Damaged/Defective Item.

Dear (Name of Customer Service Representative):

On (Date) I ordered a (Type of Product) from your company.  I received the product today, and was extremely disappointed to find that it was (Damaged/Defective).  (Describe the Damage/Defective.)

In accordance with your guarantee, I am returning the item.  I look forward to receiving a replacement (type of product) within (number) (days/weeks).
Thank you for your prompt attention.

(Your Name and Details)


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